1 camera motion sensor & record not working

[fabtech]

One of my cameras will not record or detect motion. I've tried re-syncing it & also doing the same with the modem but still nothing. Can two cameras record at the same time? Initially both cameras were working fine & I was receiving notifications for both but now only one.

[jguerdat]

Yes, two cameras can reord at the same time.  Try resetting the "bad" camera by opening and closing the battery door.

[fleetvan]

Both of my cameras worked when first installed a week ago, but now I can walk right infront of my garden camera and it does not record.  Frustrating, expecially if it requires removing the batteries every week...need a better solution.

[DeannS]

Good morning Community members,

@fabtech According to our data center report, it seems that your Base Station is now offline.

Solutions to the Base Station being offline may be found here: My Arlo base station is offline how can I troubleshoot It?

After getting your Arlo Base Station back online, you will need to take the steps to re-sync your cameras: How do I set up and sync my Arlo cameras?

Once the cameras have been synced with the Base Station you will want to be sure to adjust your Motion detection to your desired preference: How do I adjust motion sensitivity?

Also keep in mind that the Rules you create play a big role with your Arlo Motion Detection and your notifications: What are rules and how do I create them?

If the Motion Detection is not working properly after these steps have been completed, please let me know and we will create a trouble ticket for you with our support team.

@fleetvan According to our data center report, it seems that one of your cameras may not be receiving full signal strength. 

How far is the camera you are trying to reach from the Base Station?

Here are some ways you can increase the range of your Arlo system: How can I increase the range of my Arlo system?

I hope this information provided is of help to you both.

I look forward to your feedback.

Thanks,

DeannS

Arlo Team