We are experiencing a NETGEARCloud Issue and are diligently working to resolve the issue.
We are aware of a potential issue with notifications and video recordings that is impacting some customers. Our team is actively investigating this and will provide an update as soon as possible. We appreciate your patience and apologize for the inconvenience. You may check on the current status of Arlo’s systems anytime by visiting: https://status.arlo.com/ Thank you, Arlo Team
NOTE: The Arlo Community will be down for scheduled maintenance for approximately 15 mins at 1AM PDT on Thursday Oct. 11th
We are experiencing an outage of our ReadyCloud service and are working to resolve the issue..
These requests are not being ignored. While I understand it may appear that way due to some ideas having no recent status updates, ideas with high participation are certainly being considered. Similar ideas are merged together not to "bury" or ignore them, but to add weight to that idea and show an accurate representation of the number of users with that request.
We're hoping to further improve the communication for this in the future to make it more visible to users which ideas are being considered.
The requests in that one thread alone go back a minimum of 4 years. I'm sure there are similar requests going back further. There has been no action and no communication from Arlo. Yes, that is being ignored. A legitimate approach which resolves the issue gets posted into new ideas, and that gets moved to this 4-year-old ignored thread. Yes, that's being ignored.
The requested feature is ubiquitous in other surveillance systems. It's such an obvious feature, that people don't even think to ask if it's there, because it would be beyond stupid for it not to be, yet it's still not and the requests still go unanswered. Yes, that's being ignored.
There is no legitimate reason for this to still be an open/unresolved request. I've been in software development for more than 35 years. This is not a difficult implementation, it's a bad business decision. Yes, it's being ignored.