We are experiencing a NETGEARCloud Issue and are diligently working to resolve the issue.
We are aware of a potential issue with notifications and video recordings that is impacting some customers. Our team is actively investigating this and will provide an update as soon as possible. We appreciate your patience and apologize for the inconvenience. You may check on the current status of Arlo’s systems anytime by visiting: https://status.arlo.com/ Thank you, Arlo Team
NOTE: The Arlo Community will be down for scheduled maintenance for approximately 15 mins at 1AM PDT on Thursday Oct. 11th
We are experiencing an outage of our ReadyCloud service and are working to resolve the issue..
I think a way of improving your product would be to provide a better customer service experience. The phone service is next to useless with an endless call queue that never progresses. The online chat never connects. Your site recommends to post on this forum but responses from customer service reps is very hit and miss. All in all it's terrible customer service and frankly Netgear should be embarrassed. It's terrible PR. When I got the system I should have done more research online and read some of the posts on here. Would definately have bought an alternative solution.
Registration process is also broken on the website. During product setup and account registration, it does not indicate password requirements, nor does the weak english speaking foreign representative even suggest to me, other than try multiple browsers/devices to reset my password. When trying to reset, it keeps blocking me to an Arlo "Page Error..." message of the server being down, when all it was was my password needing the underscore key ("_") removed, and the representative on the phone was clueless, wasting valuable time that could be spent setting up and installing the camera. They obviously us scripted instructions to do any "service", without any proper technical IT training.