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Arlo Pro

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Hi @siess,
We appreciate your honest feedback regarding our support team. I have sent you a private message (PM) to gather more information from you.

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On January 9, 2019, I suddenly could not log into the Arlo website. Then I went on to the Arlo Community site trying to log in; the system prompted a message saying that the website has an issue and is working on it. Two days later, I still couldn't login, so I searched Arlo Tech Support online and paid $149.99 to have the pc fixed and got it to work. In retrospect, I believe my email addres, which is the logon ID, was blocked on Arlo's website and there wasn't an system issue. I feel sad that Arlo has such great products and I am a loyal customer for over two years would run into such a problem. If this was done by an insider within Arlo, this practice would eventually catch on and renders a bad reputation to the company.
