Arlo|Smart Home Security|Wireless HD Security Cameras

App won’t let log in

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blonde24
Aspirant
Aspirant
1st time in 3 years and the app won’t work at all
5 REPLIES 5
StephenB
Guru Guru
Guru

@blonde24 wrote:
1st time in 3 years and the app won’t work at all

It would be helpful if you give us the phone/mobile device model, and the version of Android or iOS that device is running.  Also, the version of the app you have installed.

 

Have you tried reinstalling the app?

blonde24
Aspirant
Aspirant
I have a brand new Apple 13 Pro yes I have uninstalled and reinstalled the app and it will not except my username and password yes they are correct yes I’ve even changed them I can get onto the Internet just fine on my computer. Also trying to use the app on a Samsung and that phone also will not allow us to login
StephenB
Guru Guru
Guru

Is the issue with two-factor authentication?  

 

Or something else?

blonde24
Aspirant
Aspirant
No I can’t login at all it won’t take my email or password. I know that they work because I can login to my cameras on the computer the app does not work at all on my phone nor my Samsung phone and I have no support whatsoever no phone number or nobody that can help me figure it out I am about 24 hours away I’m going with another security system
ShayneS
Arlo Moderator
Arlo Moderator

Hi @blonde24

 

Are you still experiencing this issue?