Hi, I got and Arlo system to my home here in Mexico, I used to have 5 cameras but I purchased 1 more since I knew that I can change my suscription plan. Unfortunatley when I got the system, I was told by the BestBuy guy that there is no problem adding cameras even in Mexico, today I want to upgrade my plan in order to connect all my cameras but I can´t.
Is there any way that I can have more than 5 cameras in my house upgrading my plan? or, do I need to get another base station and have another user account?
Please help me, I really like the system but if I can´t fix the plan issue I will have to change it for convetional one.
Thank you for all your help.
Subscription plans are not yet available in all countries. For more information on subscription availability take a look at this article: Where are Arlo cameras sold and what service plans are available?
That is ok James, the thing is that I need to be informed of that before I got the cameras no later.
But anyway, is there any other way that I can have more that 5 cameras in my house?
Look forward to your feedback.
The maximum number of cameras on the free Basic plan is 5 cameras per account. There is no limitation per household.
If you would like to utilize more than 5 cameras in your household without a subscription plan, you could set up a second account on the free Basic plan (to support another base station and up to an additional 5 cameras).
Some users also use the "Grant Access" feature in this scenario to allow viewing of all cameras on a single account.