Billed on old Vuezone Account after upgrading to Arlo

[Byersmtn]

Good Day,

I was recently billed for my old annual Vuezone subscription and I am trying to get the charges reversed.  I upgraded to Arlo in September of 2015, after being offered the upgrade as part of my Vuezone account.  I was told at that time that my Vuezone account would expire in 30 days and the Arlo account would be the only one in my name.

I called the Vuezone number and no one there could assist and after 45 minutes of transfers, I was told I was being transferred to Arlo and my call was disconnected.  So I am sending this meesage hoping someone here can help.  I've already taken care of the credit card assigned to the account, but I still am hoping to get the fee refunded for a serivce I no longer use or own.

PS: I am very happy with my Arlo system. 

[JamesC]

Byersmtn,

I will reach out to you in a private message to resolve this issue.

JamesC

[harrysgelpke]

Good Day,

I was also billed 14 Payments at $10.69  for a total of $149.66 without any notice for my old annual Vuezone subscription and I am trying to get the charges reversed.  I upgraded to Arlo in Yesterday , after being offered the upgrade as part of my Vuezone account.  I was told that once they ship the new Arlo unit my Vuezone Account would be deactivated.

I also have another unit I used to use in my second home and since it would not sync cameras I stopped using it but they would not offer me another discount for second unit.

I spent about an hour on the phone with Vuezone and they only offered me a $299 option with 4 cameras, and it wasnt until I asked to speak with a manager that I was offered a $149 4 camera unit. 

I currently have 12 active cameras on my  Vuezone account and this is going to cost me a fortune to replace all those units.

Please help

Harry

[JamesC]

harrysgelpke,

Please private message me the case number you have open with support and I will review your case. If need be, I can escalate for further investigation.

JamesC

[harrysgelpke]

James,

Thank you for the suppoort and quick response.

The issue has been resolved and Netgear has made the adjustments to my account.

Excellent customer service, I really appreacite all of your help in this matter.

Harry Gelpke