Arlo vmc3030 BAD RATING - DO NOT PURCHASE

[dudenukem]

   I purchased an Arlo vmc3030 wireless HD camera with base to install in my home, The camera seemed to work fine for a few days and the motion feature was able to record the activity at a normal pace and gave a clear picture.

   After about 7 days, a relative of mine noticed the camera, and unknowingly removed the camera from the mount and proceeded to hide it. Once I noticed the camera was missing, I immediately checked the Arlo app for archived footage to see who removed it.  However, it DID NOT RECORD ANY motion of whoever took it.

    I find it very strange that for 7 days straight this camera performed flawless, and at the moment I needed it to record the most, I HAVE NOTHING !!!!

   I contacted NETGEAR SUPPORT and upon advising them the problem I had, they could only create a case number and offer to TROUBLESHOOT the camera...I advised that the camera was STOLEN!!!   How can you troubleshoot what you don't have !!!  

   I find it incredible....Company creates camera, Camera SUPPOSED TO RECORD MOTION, Someone stole camera with no motion evidence recorded or archived... Now I'm simply out of $180 and NETGEAR can't do anything for me....   BEWARE OF THIS !!!!

[TomMac]

Why is this strange to me.....?

Someone didn't steal it...

you relative didn't unknowingly remove the camera...they removed it. Then.....your relative took it and proceeded to hide it...

your statement not mine

why would Netgear replace your camera when you know who did it?

see your relative for the money

[JamesC]

dudenukem,

It sounds like the camera may not have been armed at the time your relative took it. Are you using a schedule? Did this person know when the camera was set to be armed/disarmed?

Did this person have access to your Arlo account? If they hid the camera, it seems that this was an intentional act.

JamesC