Arlo|Smart Home Security|Wireless HD Security Cameras

white band blocking top third of camera view...can't remove it...why on Earth???

Reply
Discussion stats
  • 13 Replies
  • 2964 Views
  • 0 Likes
  • 4 In Conversation
mart-ian
Aspirant
Aspirant
white band blocking top third of camera view when in full screen..can't remove it...why on Earth??? this is a new problem, they broke what didn't need fixing all in the name of a useless information bar. When I'm trying to see camera activity I don't want a white band offering me setting options
I want one third of my money back.
13 REPLIES 13
manfredz
Hero
Hero

i just checked full screen on my computer using IE and I don;t see any such bar

mart-ian
Aspirant
Aspirant
thanks, it's on my phone.
manfredz
Hero
Hero

I see what you mean, But I find it neither large nor intrusive.

mart-ian
Aspirant
Aspirant
I suppose it depends on what you're trying to see. It's blocking objects that I need to surveil. I don't have an option to move the camera because I am surveilling objects in different locations with the same camera. At any rate that should be irrelevant. They shouldn't cover up the screen with something that can't be removed, it would be just as easy to have a pull down menu.
manfredz
Hero
Hero

yeah guess it depends.

maybe on suggestions (forgot exactly what its called) you can put that in.

mart-ian
Aspirant
Aspirant
Thanks, l'll look for it, I'm new here.
manfredz
Hero
Hero

be ironic if they added bar because people requested it

mart-ian
Aspirant
Aspirant
It wouldn't be inconceivable.
JamesC
Community Manager
Community Manager

The settings bar within the camera widget does not block any of the viewable area within the cameras field of view. This bar is simply added above the cameras field of view, none of the scene is lost.

 

JamesC

mart-ian
Aspirant
Aspirant
that may be the case on your phone, not on mine, someone else already confirmed tbe same condition as mine in an earlier post.
jguerdat
Guru Guru
Guru

Maybe you should explain what phone/OS you have. My Nexus 6 phone and Nexus 10 tablet have no issues.

mart-ian
Aspirant
Aspirant
JamesC
Community Manager
Community Manager

mart-ian,

 

While I do not have a note 4 specifically to test this, all Android mobile phones should display this the same way. Can you post a screenshot of what you are describing?

 

JamesC