unable to claim device

[annhuizen]

"unable to claim this device" is the msg I get at the end of trying to hook up Arlo.

I did try factory reset too (3 times).

Thank you

[annhuizen]

Figured it out !!!   YEAH !!

[Chuck-SC]

Can you share your solution please - much appreciated!

[Chuck-SC · Accepted solution]

Chances are that if you see this message, you have purchased a refurbised system that is still associated with another account.  Your only option is to contact support via telephone (and perhaps email) to have them manually remove that previously existing association (aka "device claim"), from which point it should be clear sailing.

[annhuizen]

This is correct. I quick contacted friend to delete his net gear acct/login and had no problem finishing set up

[Awilliamspbj]

I was trying to figure out how you deleted the account, do you know how

[Tatay]

Unable to claim this device what does this mean I been trying to set up my device but I keep on getting this does anyone know what to do?

[JamesC]

Tatay,

Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

JamesC