Human being?

[SDschroeder]

Hello. Is there any way on God's green earth to speak with a human being at this company? I am having trouble with my base unit. PLEASE HELP! Signed, desperate!

[StephenB]

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@SDschroeder wrote:

Hello. Is there any way on God's green earth to speak with a human being at this company?

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Do you have a subscription?

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@SDschroeder wrote:

 I am having trouble with my base unit.

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What problem are you having?  Perhaps we can help here.

[SDschroeder]

Thank you. My model number is VMS3530-100NAR and I cannot get the app to recognize the base unit. I have a solid internet connection and an Android phone. Any help appreciated. 

[StephenB]

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@SDschroeder wrote:

Thank you. My model number is VMS3530-100NAR and I cannot get the app to recognize the base unit. I have a solid internet connection and an Android phone. Any help appreciated. 

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I suggest trying on a PC (browsing to my.arlo.com).  You can also reset the base using an unbent paper-clip.