"format unrecognized" error

[paulg]

When I download a video file its in a format unrecognized by my players. I have a Win 8.1 machine, with Win Media Play and VLC Media Player installed. Both have always worked for mp3/4 files, but not with the files downloaded from Arlo. The error I get is something like "unrecognized format". This only happens with videos downloaded from Arlo.   Does anyone know how to fix this?

[jguerdat]

Are the file extenions noted as .MP4? If you right-click on the file and choose Properties and then the Details tab, does it show with a certain resolution and frame rate?  If not, the download sounds goobered. If it does, try uninstalling VLC and reinstall.  I have a fresh, basic load of VLC on Win10 that works with no problem.

[JPC]

Tested on my Windows 8.1 with WMP.. no VLC installed.. It plays fine.. Try Updating.. You might have configuration or missing/corrupted codec-plugin issue.. Uninstall/Re-install/Update might fix it or download the specific missing/corrupted file .dll for WMP... 

[paulg]

Thank folks.  Videos of other sources play correctly for me, and its unlikely both players have a corrupted codec.  'any idea what the two players (WMP and VLC) might share in common?  The most likely problem is some corrupted common resource.  Thoughts?

[JPC]

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paulg wrote:

Thank folks.  Videos of other sources play correctly for me, and its unlikely both players have a corrupted codec.  'any idea what the two players (WMP and VLC) might share in common?  The most likely problem is some corrupted common resource.  Thoughts?

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Yes, unlikely both players have a corrupted codec.. But all of a suddent both did not work.. so definitely there's a bug somewhere in your computer that made that happen.. It needs attention and fix.. else, it's gonna' get worse later on..