"Firmware update in progress. Do not remove batteries"

[BTG]

I've done the controller reboot. The other cameras updated the firmware, but the same one seems to be stuborn?

[SuzyQueue]

I'm having the same problem, and can't find an answer in the Arlo support.

[brh · Accepted solution]

@BTG, @SuzyQueue,

If you have power cycled your base stations and that did not fix the problem, remove the batteries from the affected cameras for a few seconds the reinsert them. This will cause the cameras to reboot. You may have to resync the cameras one at a time and then you might have to try to upgrade the firmware again.

Brian

[SuzyQueue]

Thanks so much, Brian! That worked perfectly and I didn't even have to re-sync my camera. I really appreciate your assistance.

Sue

[ant]

I had this problem and had to do it about ten times for each original Arlo camera connected to their original base station.  😞

[Tytn]

It says do not remove battery

[jguerdat]

If it's been over, say, 30 minutes, opening and closing the battery door won't hurt anything since the update failed anyways.