"A new version of Adobe Flash player are required. Please install the latest version here."

[sangliu]

Greetings,

I've this messeage a couplet weeks ago on Chrome, and followed the instruction to installed the latest version, re-started the browser and still have the same message ever since.  I didn't have the problem if using other browser.  Any idea???

[nhann]

Hi sangliu,

Chrome has an integrated version of Flash Player. Please check if you are running the latest Chrome version and that you have the Flash Player enabled in your browser.
Are you able to uninstall and reinstall Chrome?
Here you can find more information on requirements to run the Arlo web application.

Let me know if you need further assistance.

Regards,

NhanN

[Gerardb]

I received the following text: A new version of Adobe Flash player are required. Please install the latest version here. I have installed FP 21 (latest version) and after 2 times restarting my MAC pro computer it still gave the above written message. Anny suggestions?

[JamesC]

Gerardb,

What browser are you using? Do you see the same behavior when using a different browser (Chrome, IE, FireFox)?

JamesC

[KrissK]

I logged in this evening to find my cameras were not working.  Instead the message to install the latest version of Adobe Flash player was headlined across the screen.  So, I followed the instruction to "click here" and downloaded the upgrade.  Upon receipt of the "installation complete" confirmation, I restarted my PC, but I still receive the same messge when using MSN as my browser.  However, when I switch to Chrome, Arlo recognizes the software upgrade and the cameras work fine.  Why can I no longer use MSN, which has been my browser since I purchased the Arlo system?  Would appreciate any suggestions.  Thanks so much,

[JamesC]

KrissK,

It could be that flash player was updated, but not enabled on that browser if you are not having any issues when using Chrome. Check to make sure flash is not only up to date but enabled.

JamesC

[KrissK]

James, thank you for responding .. but I checked the Tools menu in Internet Explorer (MSN) and it shows that Adobe Flash is enabled .. it just is not working.

[JamesC]

KrissK,

If you are not having an issue with Chrome, something in your Internet explorer browser is causing the issue. You might try uninstalling flash and then download again. Also be sure IE is up to date.

JamesC

[KrissK]

James - once again, thank you for the timely response.  

Using your suggestion, I uninstalled/reinstalled Flash Player .. but receive the same 'update Flash Player' message thru IE.  I'm a novice, so I don't know how to check if IE is up-to-date.  

Regardless, tho it was a 'one-step' process checing the cameras thru IE, I guess I'll have to live with the extra steps in going thru Chrome.  But - again - I appreciate your diligence in trying to resolve my problem.