Arlo|Smart Home Security|Wireless HD Security Cameras

"2" Video notifications, but there's no video - help!

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armoredsaint
Apprentice
Apprentice

This has been happening for the past 4 days, it keeps showing a "2" like I have two videos, but I know I don't and I even checked the web browser version and my recycle bin.

 

What's going on?

 

IMG_2369.jpg 

4 REPLIES 4
TomMac
Guru Guru
Guru

I've been seeing this too lately... good chance some work is being done on server side. ( using PC )

Let it go a while to see if it changes.

 

If you want to test something... make a test video by a manual record start ( click round button ). I wouldn't be surprized that the number change to "1" which would match what you have in the library.

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armoredsaint
Apprentice
Apprentice

didn't work - probably a Netgear/Arlo issue.

 

anyone from the company want to reply? Smiley Sad

JamesC
Community Manager
Community Manager

armoredsaint,

 

Some users have been able to fix this issue by manually recording a piece of content, which will produce a clip in the library and then clicking the Delete all files button under Settings and Subscription. This will reset the counter.

 

JamesC

armoredsaint
Apprentice
Apprentice

well i did what you recommended and it actually increased my counter to "3" now Smiley Indifferent