power outtage

[firebreak]

power went out and when came back on, the base station remained offline. i did a power cycle, factory reset, even tried deactivating my account to re register but nothing works

[texbeau]

Same happened to me this evening. I have a second base station in a different house in a different city, and that one shows off line too. I can't get either system back on.line. I have opened a support ticket with arlo.

[korn_bo2]

that is weird.. i'm having the same issue.. all sorts of TIMED OUT, the base unit says OFFLINE as well..

can you let me know the link for the ticket?

[Dodolah]

Yes please

[firebreak]

is this netgear's problem? I've done everything except boxing this thing and returning them. 

[Dodolah]

I think so. I got the cameras two weeks ago and they are working wonderfully. This is the first time it happened.

[negated]

+1 Same exact thing here...power outage and now the portal shows "Getting Status..." forever but cameras are still recording on their schedule.

[firebreak]

mine too! everything was working flawlessly for about a month now.  can someone help us? i feel my home is vulnerable every minute without the cameras

[JamesC]

Over the weekend we experienced an outage that may have affected a small number of users. This was resolved a short time after the outage was discovered and we are investigating the root cause. Please let us know if you are still experiencing any issues.

JamesC