my arlo does not load on my computer

[Roco]

I clicked on "my arlo" and it goes to  https://arlo.netgear.com/ on my computer. However it shows the bird and loading but it does no go anywhere. please advice.

[TomMac]

It may just be your browser.... missing possibly flash or similar extension.

try another from the approved list;

• Internet Explorer 10 or higher
• Firefox 3.5 or higher
• Safari 3 or higher (Except on Windows and Linux)
• Chrome

[trctex]

I have the same issue, when using Firefox (the most current version) it just goes to the page with the logo and says "loading", it never does. When I try to see a live view on my IE page it says I need to update my Flash player - done that four or five times. Nothing! Any ideas?

[TomMac]

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trctex wrote:

I have the same issue, when using Firefox (the most current version) it just goes to the page with the logo and says "loading", it never does. When I try to see a live view on my IE page it says I need to update my Flash player - done that four or five times. Nothing! Any ideas?

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Use Chrome or update flash

[trctex]

Same situation, still won't load in Firefox, most current version of Firefox. Also updated flash player a dozen times and still get that crap on IE. With Firefox it also won't accept my password saying it's incorrect - it isn't. Same password used on my phone and IE. This tech support with ARLO SUCKS!

[JamesC]

trctex,

Is the Flash plugin enabled on your Firefox browser?

Take a look at this step by step guide from Adobe for more information: Flash Player Help / Enable for Firefox

JamesC