loggin in

[tsquared]

when logging in from my phone i get the message we cant find your email address in our system. when i click password help i get the message the email address you provided is not used by any accounts. when i press new account setup i get to the continue button and then please make sure your base station is powered on and connected to the internet.  yes it is.  the day i bought the system it worked for initial setup and i actually used the system for several hours.  i tried again later and now this is all i get.  confused and frustrated.  please help thanks

[TomMac]

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tsquared wrote:

when logging in from my phone i get the message we cant find your email address in our system. when i click password help i get the message the email address you provided is not used by any accounts. when i press new account setup i get to the continue button and then please make sure your base station is powered on and connected to the internet.  yes it is.  the day i bought the system it worked for initial setup and i actually used the system for several hours.  i tried again later and now this is all i get.  confused and frustrated.  please help thanks

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try and log in via PC to eliminate possible problems from the phone if able...

If it continues, I would suggest to 1) force a stop of the app and clear the cache 2)( if 1 didn't work) uninstall the app and reinstall it to your phone

PS is it andriod or IOS??

[tombettykretz]

This is crazzy

[JamesC]

tombettykretz,

Are you having an issue logging in? Please let us know more details about the issue you are having so we can help.

Jamesc