Arlo|Smart Home Security|Wireless HD Security Cameras
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locked out of account

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  • ‎2016-10-02 07:51 AM
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Jol912
Follower
Follower
‎2016-10-02 07:51 AM

I setup my account and sent my husband a friend request to share. Now I am locked out of my account and he only has limited access. How can this be corrected to let me back in with my login credentials and admin access?

 

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JamesC
Community Manager
Community Manager
‎2016-10-04 08:54 AM

Jol912,

 

When you say "locked out of your account" do you mean you are getting an error when attempting to log in? What error message are you seeing?

 

Consider a password reset attempt by clicking "forgot" next to the password field on the Arlo log in screen. Reset your password and try again.

 

JamesC

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