Arlo|Smart Home Security|Wireless HD Security Cameras

iPhone vs Laptop = Base Station not offline

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Jeremyk01
Aspirant
Aspirant

When I browse my cameras from the iPhone, I can see a live video feed just fine. But when I browse the same cameras from my laptop, I get the ""Your base station is not connected to the Internet." message. Any ideas why my iPhone can see the cameras but my laptop can't?

5 REPLIES 5
JPC
Prodigy
Prodigy

I recommend updating your browser/flash to the latest and try logging out and back in and see if it helps..

 

Check this link below if the above didn't help..

 

https://community.netgear.com/t5/Troubleshooting/Offline-via-Firefox-online-via-Opera-online-via-and...

 

https://community.netgear.com/t5/Troubleshooting/Can-t-get-to-base-get-station-from-PC/m-p/6267#U626...

Jeremyk01
Aspirant
Aspirant

My version of Chrome is up to date on Flash, same issue.

jguerdat
Guru Guru
Guru

Chrome seems to be problematic - I have to log out and back into the Arlo site with Chrome to get it to work reliably. Not everyone has been that lucky but it's a good first step.

OthmanTalip
Aspirant
Aspirant

in the performance not a doubt iphones are really great but compare to mac their is a big difference among both literally with the Phablet

james00
Aspirant
Aspirant

iPhone is always the best choice to buy.