have new cellphone cant connect to cellphone any ideas arlo is already synced

[dingab61]

It will not add a camera to phone

[StephenB]

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@dingab61 wrote:

It will not add a camera to phone

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You don't need to re-add the base or cameras to a new phone.  All you should need to do is log into the app with the correct account credentials.

[dingab61]

done that but didn't help

[StephenB]

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@dingab61 wrote:

done that but didn't help

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Are you seeing the devices when you log into https://my.arlo.com from a PC browser?

What version of the app do you have installed?

Is the device running iOS or Android?  What version?

[dingab61 · Accepted solution]

problem solved the system was still under an old account 

Thanks