error message-"You are not connected to the internet"

[jimsoltis]

although my laptop is connected to the internet, when trying to log in to the website I get an error message saying "you are not connected to the internet, please check your connection".

I am able to connect and view the cameras on my iPhone app.

[TomMac]

I've seen that on older non-supported version of FW....and/or operating systems

I would verfiy the FW and apps are the new versions

here;   https://community.arlo.com/t5/Firmware-Release-Notes/bd-p/arlo-release-notes