Arlo|Smart Home Security|Wireless HD Security Cameras
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connection issues

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  • ‎2024-06-21 07:12 AM
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Vleves
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‎2024-06-21 07:12 AM

I have Arlo doorbell and 5 cameras.  I had to replace the base station and was able to reconnect the doorbell.  For some reason, it is not allowing me to connect the 5 Essential cameras.  Any ideas?

 

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jguerdat
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‎2024-06-22 06:37 AM

To be clear, these are the original Essential (Gen. 1) cameras? The new Gen. 2 cameras currently cannot be connected to a hub or base.

 

When you replaced your base/hub, you would have needed to remove all devices connected to that base/hub - have you done that? 

 

https://kb.arlo.com/000062438/How-do-I-factory-reset-and-re-sync-my-Arlo-camera

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