Arlo|Smart Home Security|Wireless HD Security Cameras
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cant get Camera to work and cant get live support even though i pay a monthly subscription

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  • ‎2024-07-01 08:45 PM
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Halldon4606
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‎2024-07-01 08:45 PM

My essential outdoor 2nd gen VMC 2050 camera won't load the feed. It connects just fine but won't load the feed even in the same room as my router.  I have the subscription service but every time I try to get live support it says I'm not entitled to live support....

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StephenB
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‎2024-07-02 06:15 AM
@Halldon4606 wrote:

 I have the subscription service but every time I try to get live support it says I'm not entitled to live support....

  1. Are you using the primary account?  Or are you using a "friend" account?
  2. Does the app show that the camera is in a subscription plan?
  3. Can you make a manual recording while livestreaming the camera?
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