cant cancel account .. chat cancels account but then boom billed yet again ..

[greyfenris]

the chat assistant  said my account was cancelled ,but the cameras have been taken down for months but arlo is still billing every month . does anyone know a good email to contact as the only option i get from support is the useless auto chat . I am going to contact the bank to see about getting these payments stopped . 

[JamesC]

greyfenris,

If you log in to your Arlo account and check Settings > Subscription, what do you see there? Is there still an active plan?

JamesC