Arlo|Smart Home Security|Wireless HD Security Cameras
Arlo Community

cant cancel account .. chat cancels account but then boom billed yet again ..

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  • ‎2022-08-29 09:19 AM
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greyfenris
Follower
Follower
‎2022-08-29 09:19 AM

the chat assistant  said my account was cancelled ,but the cameras have been taken down for months but arlo is still billing every month . does anyone know a good email to contact as the only option i get from support is the useless auto chat . I am going to contact the bank to see about getting these payments stopped . 

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JamesC
Community Manager
Community Manager
‎2022-08-31 09:49 AM

greyfenris,

 

If you log in to your Arlo account and check Settings > Subscription, what do you see there? Is there still an active plan?

 

JamesC

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