Arlo|Smart Home Security|Wireless HD Security Cameras

cannot seem to keep batteries charged, only lasting 2 hours

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Linz666
Aspirant
Aspirant

My cameras I don't know what to do because I got my cameras the same time my friend got his cameras I've went through the batteries that the company sent me I bought rechargeable batteries Panasonic I cannot seem to keep the batteries charged I don't get it he is still running on the same battery as he got when he got his system he came over to look at my batteries my camera is my everything we set him up the same as his I put the batteries fully charged in the cameras put them outside 2 hours is all they last

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jguerdat
Guru Guru
Guru

Punctuation, grammar, sentences, etc. goes a long way here so we get a proper understanding. This ain't a text to your buds.

 

Even if you tried to set things like your friend's doesn't mean the environment is the same. Are both places constructed the same? Have you tried bringing the cameras close to the base? What are the distances between the cameras and the base? Are there any 2.4GHz devices near the base? What have you tried? What do you see? Does the system work when the batteries are fresh? How many total minutes of recording and live viewing per day are you using? Details.

Linz666
Aspirant
Aspirant
Yes I put the cameras closer to the base and still the batteries only last 2 hours the cameras I have in the house they are still are at 75 percent so I tried using different cameras for outside but no change
jguerdat
Guru Guru
Guru

Doesn't at mean cameras you tried outdoors had the same problem or that the outdoor cameras that you moved indoors still wore out the batteries quickly? If the latter, it could be a faulty camera. You could swap at the store or open a case with support here for a possible hardware replacement.

Linz666
Aspirant
Aspirant
Where is there a store near me?
brh
Master
Master

@Linz666

Firstly, your post is so vague that nobody will be able to help you.

Secondly, it is possible that you are using your cameras in such a way that they were not designed for.

Thirdly, Rechargeable batteries drain faster than the battery type that came with your cameras. I use Duracell non-rechargeable as they seem to give me the best performance.

Fourthly, if you really want help in solving your problem, put in a fresh set of batteries. Set your Mode to Armed. Place your cameras in a place where there is no motion, such as in a box. Let them stay there for 24 hours. Do not use Live View to see what the cameras are doing. After 24 hours, check your battery percentages. If they are close to 100% then we know that there is no connection problem that is draining the batteries. If the batteries have drained to a low level again then we can probably say that you have some sort of interference on your WiFi channel or there is a connection problem between the radios in the cameras and the ones in the base. It is possible the cameras are constantly trying to connect to the base and can't do so the base keeps trying over and over again until the batteries are drained.

If the batteries after 24 hours in the box are close to full charge, place the cameras in a room where there is little or no activity for 24 hours. Record how many times the cameras are detecting movement, recording videos, and how many notifications you received. Again for now don't use the Live View.

Once we have that information, I think someone can help you determine where the problem lies.

 

Brian