Arlo|Smart Home Security|Wireless HD Security Cameras
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camera won't work

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  • ‎2015-12-15 12:35 PM
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mbdmd1
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‎2015-12-15 12:35 PM

I purchased an arlo system in the first quarter of this year. Approximately 3-4 weeks ago one of the includes cameras stopped working. I followed the troubleshooting recommendations to reconnect, i.e open the battery compartment place the camera near the modem and sync. This did not work. I'm wondering if anyone may have additional advice to get the camera back online?

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JamesC
Community Manager
Community Manager
‎2015-12-15 01:43 PM

mbdmd1,

 

What is the behavior of the camera LED? It is possible that the batteries are depleted and need to be replaced. Consider installing a fresh set of batteries in the camera to further isolate the issue. 

 

JamesC

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