camara will not update firmware and won't record unless updated. battery operated camara

[TM27]

hardware - H7    Firmware 1.2.16720       Camera was working fine until request for firmware update.  i have another camera just like it that updated just fine, but this one won't update and won't work unless updated, so it is useless now.   i have tried everything.  the batteries are new and full.   i even removed the device from my account and reinstalled it.  nothing will work.   am i going to have to get rid of my camera just because i can't update?!

[JVar]

I had the same thing happen to me. One of my cameras work and the other one does not even tun on anymore. Battery are good.

[JamesC]

TM27,

It could be a signal strength issue causing the firmware upgrade to fail. Try moving the camera (temporarily) close to the base station and see if you experience the same behavior.

JamesC

[Janetec]

Arlo Wireless
Same problem exactly! Camera is next to base, has new batteries, and removed camera and added it back. 2nd camera to go bad in a month; 3rd camera in 6 months.

[ShayneS]

Janetec

Just to clarify, this is an Arlo Wire Free? Have you tried plugging the camera in and updating? 

[Janetec]

It is wireless. It is a VMS3330C. I am now talking to Support because we bought our cameras Feb 2018 and have had to return 2 of the 3 cameras.
Thanks

[ShayneS]

Janetec,

If you need any further assistance the community & I will be glad to help