base won't connect

[hjserrn]

I bought this system with 4 cameras a few months ago and didn't have any problems setting it up. A couple of weeks ago it went off line and wouldn't come back online so I clicked on the deactivate button, thinking I could just start over. Now the base station won't connect at all. I have unplugged everything and started it back up several times and each time I get green lights for power, internet, and cameras but it will not connect. 

[jguerdat · Accepted solution]

Try a factory reset by using the reset button next to the power switch.  That will start from fresh.  If still a problem, create a trouble ticket.

[JamesC]

hjserrn,

After performing a factory reset you must then add the base station back to the account and sync cameras. Are you still having trouble adding the base station to your account?

JamesC

[hjserrn]

Factory reset fixed the problem. Everything working well now.