base station internet conncetion
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I switched wifi modems from Lynksys to Netgear. Everything was working well until then. Now when I connect the base station to my new wifi router I'm getting the message........ "Your device is not connected. Make sure it's connected to your router and has a working Internet connection"
I did have to do a factory reset yesterday on the base unit. Do I need to remove the base unit from my account then add it back? Not sure what steps to take now. Does anyone have suggestions?
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do the simple thing first... reboot the base via the power button and see what happens....
But for some reason it seems like there is a stoppage with the internet connection via the new router... you could try another port too.
Morse is faster than texting!
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90,
If you did a factory reset the base will need to be added back to your account. Start by logging in to your Arlo account > Settings > My Devices > select your base station > Remove Device. Then go back to the Cameras tab and click "Add Device", select Base Station and follow the on screen instructions.
JamesC
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