arlo camera. Camera went offline and tried everything, removing batteries, sync, reset. All fail

[Arlouser0125202]

Need to get serial number back on setting / my device so my base station can talk with it and get me back up and running. No instructions with unit when new. What is the working distance on the camera to object needing to monitor? I am having trouble with a unit trying to scan objects motion at 75 to 100 feet. Please help.      Rodney

[Dannybear · Accepted solution]

Power cycle base station, bring the camera near the base and manually sync it.

The motion detection range is generally 25ft.

[Arlouser0125202]

Worked like a top.  Thanks for your help!       RODNEY