all recordings missing from libary

[Kingoftheblues]

I have 4 arlo cams and 1 arlo pro ,my libary is empty as in ZERO ZERO ZERO recordings.It is getting harder and harder to put my trust in ARLO

[rcassada]

All recordings are missing from my library and new motion recordings do not show up.

[Honda7394555]

I also have no recordings. Frustrating

[Freddy112178]

Theres a temporary outage in a previous discussion from arlo dated 944pm... if you go to library then filter uncheck manual and the teocrdings will show... its a temp fix for now... you can view recordings from your email as well

[wiccawillow]

Well your lucky if that worked for you, but I have tried everything and my camera recording have been down since United States Eastern Standard Time noted around 10:30am

So i do not know where their server is, Australia? to where they would say 9:44pm, as I was speaking to them prior to that time on phone and they could NOT SAY when it started.

At first they read from a script, eventually I was told their engineering department was working on it as they were having server issues with their cloud,

A power OUTAGE , REALLY!, we are all to believe there is NO GENERATOR BACKUP. that alarms me more for a company to be so reckless, Even my little server has a battery backup.

[JamesC · Accepted solution]

There was a temporary limitation displaying thumbnails and videos the Arlo library. This issue has been resolved. Please contact customer support if you have any questions.  Thank you!

JamesC