alert but no recording

[SabrinaS]

Early this morning I received an alert to my cell phone that there was activity detected by one of my cameras, but there was no follow up recording.  I waited a bit and checked the library, no recordings.  I tested the camera, and if I walk by it it catches me and records....so what happened earlier to make it do what it did, anyone know?

[TomMac]

possible the update caused and alert issue... are they Arlo's? ( Arlo had a cam update from yesterday + )

updates usu come early morn.

[SabrinaS]

Oh, I don't know how to tell if it was from Arlo.  All I got was a mobile phone alert that one of my cameras detected activity.  Usually when that happens it's followed by an email with the alert and then there is a recording...this was the alert only, no email followup and no recording, so maybe it was as you said...

Thanks.

[TomMac]

I meant are they Arlo cameras or Pro cameras.... the Arlo original was update yesterday

[SabrinaS]

I guess they are the original arlo, as I don't know what the pro is...

so I guess that would explain it, then.

Thank you

[TomMac]

just so you know...the Arlo takes 4 batteries... the Pro takes a battery pack cube ( gen 2 of Arlo )

[stevecamberley]

I am getting similar problems and have opened a ticket. 

Can you check the "record video" option is selected for the problematic camera? When I check mine it has changed to "do nothing". I get a notification on the app, go into recordings and there is nothing there like you. But each time I change my cameras to "record video" they revert back to "do nothing" for no reason. I am new to Arlo.

[SabrinaS]

Mine is on record video, and it stays on record video. I think I got my answer that they did an update and that's what triggered it without the record.  If I have it on and move into camera range, it records and I get alert and video...the other morning it was the alert only, and I think, as others suggested, it was due to the update.

[stevecamberley]

So you are not exeriencing the problem I am of the settings changing to "do nothing" from "record video" for no obvious reason? I might start a new thread if support doesnt solve it, I guess your issue is now resolved?

[SabrinaS]

After changing it to record video, are you scrolling to the bottom and hitting "save"? Because if you don't, it reverts back.

[stevecamberley]

Yup (well my "save" button is top right on Android)

[SabrinaS]

Maybe try signing in on a computer and doing it that way?  Sometimes the phones kinda mess with stuff.  (that there is a technical diagnosis...LOL!)

[stevecamberley]

Thanks Sabrina,

Yeah tried that too, it is certainly intermittent, I will document and troubleshoot and then report my findings in case any others experience the same problem.