Arlo|Smart Home Security|Wireless HD Security Cameras

alert but no recording

Reply
Discussion stats
  • 12 Replies
  • 4381 Views
  • 0 Likes
  • 3 In Conversation
SabrinaS
Aspirant
Aspirant

Early this morning I received an alert to my cell phone that there was activity detected by one of my cameras, but there was no follow up recording.  I waited a bit and checked the library, no recordings.  I tested the camera, and if I walk by it it catches me and records....so what happened earlier to make it do what it did, anyone know?

12 REPLIES 12
TomMac
Guru Guru
Guru

possible the update caused and alert issue... are they Arlo's? ( Arlo had a cam update from yesterday + )

updates usu come early morn.

--------------------------------------
Morse is faster than texting!
--------------------------------------
SabrinaS
Aspirant
Aspirant

Oh, I don't know how to tell if it was from Arlo.  All I got was a mobile phone alert that one of my cameras detected activity.  Usually when that happens it's followed by an email with the alert and then there is a recording...this was the alert only, no email followup and no recording, so maybe it was as you said...

Thanks.

TomMac
Guru Guru
Guru

I meant are they Arlo cameras or Pro cameras.... the Arlo original was update yesterday

--------------------------------------
Morse is faster than texting!
--------------------------------------
SabrinaS
Aspirant
Aspirant

I guess they are the original arlo, as I don't know what the pro is...

so I guess that would explain it, then.

Thank you

TomMac
Guru Guru
Guru

just so you know...the Arlo takes 4 batteries... the Pro takes a battery pack cube ( gen 2 of Arlo )

--------------------------------------
Morse is faster than texting!
--------------------------------------
stevecamberley
Aspirant
Aspirant

I am getting similar problems and have opened a ticket. 

 

Can you check the "record video" option is selected for the problematic camera? When I check mine it has changed to "do nothing". I get a notification on the app, go into recordings and there is nothing there like you. But each time I change my cameras to "record video" they revert back to "do nothing" for no reason. I am new to Arlo.

SabrinaS
Aspirant
Aspirant

Mine is on record video, and it stays on record video. I think I got my answer that they did an update and that's what triggered it without the record.  If I have it on and move into camera range, it records and I get alert and video...the other morning it was the alert only, and I think, as others suggested, it was due to the update.

 

stevecamberley
Aspirant
Aspirant

So you are not exeriencing the problem I am of the settings changing to "do nothing" from "record video" for no obvious reason? I might start a new thread if support doesnt solve it, I guess your issue is now resolved?

SabrinaS
Aspirant
Aspirant

After changing it to record video, are you scrolling to the bottom and hitting "save"? Because if you don't, it reverts back.

stevecamberley
Aspirant
Aspirant

Yup (well my "save" button is top right on Android)

SabrinaS
Aspirant
Aspirant

Maybe try signing in on a computer and doing it that way?  Sometimes the phones kinda mess with stuff.  (that there is a technical diagnosis...LOL!)

stevecamberley
Aspirant
Aspirant

Thanks Sabrina,

Yeah tried that too, it is certainly intermittent, I will document and troubleshoot and then report my findings in case any others experience the same problem.