Arlo|Smart Home Security|Wireless HD Security Cameras

Arlo Community

Join Now Sign in Help

Reply

I have 3 wireless arlo cameras shared with 2 other people. However, one of the cameras is not showing on the app for one of the other people when it appears on the app for everyone else. It previously did appear. It's firmware is 1.092.0.19_26228 and the hardware is H11. How can I get it to appear for the one other person?

1 ACCEPTED SOLUTION

Accepted Solutions

You'll need to be in the main account and go to Settings > Grant Access > [person who can't see camera] and then make sure you highlight the camera they need to see. Click save. They should now be able to see it

View solution in original post

1 REPLY 1

You'll need to be in the main account and go to Settings > Grant Access > [person who can't see camera] and then make sure you highlight the camera they need to see. Click save. They should now be able to see it

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.