Wireless Cameras will not sync

[henrymilo]

Have notified Netgear support that wireless cameras will not sync. Prior to going to support I have done most things suggested by other users without obtaining a positive result.

I have seen where this issue is very common, apparently going back to the introduction of the product yet still it its seems to be a very, almost daily, complaint.

I am waiting for a Netgear response and weighing whether to package the whole thing up and send it back. In the meantime while I wait I am going to investigate Nest.

[henrymilo]

I fixed it or it fixed itself. Cameras apparently now synced. But I cannot test it because now the app will not let me open the base device change device mode. It seems with each step there are difficulties.

I see where this is another common complaint dating back to the inception of the product.

My experience with this product over the last week since it arrived is the worst I can ever remember and judging by community issues and feedback many of the problems I have encountered are not unusual and date back years.

I am really considering putting an end to what looks like years of frustration with this Netgear product.

[henrymilo]

The Netgear system says I had "success". Read the whole explanation for the truth.

[JamesC]

henrymilo,

Are you seeing the same behavior when trying to access modes on the web client?

What model device are you using?

JamesC

[Dbrazil]

I am having the same issue.  Camera will not synch.  Read the troubleshooting provided by community, nothing has worked.  Reset, rebooted, verified router working.  I am ready to send this product back and advise others considering this product not to purchase. 

[jguerdat]

What LEDs on the base are lit and what color? Do the camera LEDs give a quick blue flash when closing the battery door? When you press the base sync button, are you just briefly pressing it? Don't hold it.

[Dbrazil]

The first two LEDs are lit Green.  The third LED that should iluminate green when you pross the synch button on the base will not turn green.  The camera has a flashing blue light, but becasue the base synch LED doesn't ligh up it will not Synch.  I have press briefly so many times I have unplugged and ready to send back.

[jguerdat]

Try resetting the base using the reset button until the LEDs flash amber and try again.