Arlo|Smart Home Security|Wireless HD Security Cameras
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TheKskis
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Star

1 of 4 wireless cameras stays in night mode. Tried the "open battery door" option several times and each time it fixed it, but then each time the camera went from day to night mode it stayed in night mode.

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TomMac
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Guru

TheKskis wrote:

Night mode = IR Mode. The camera display is pink during the daytime when the other three are full color.


Contact Netgear for a possible replacement

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Morse is faster than texting!
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6 REPLIES 6
jguerdat
Guru Guru
Guru

Define night mode.  Black and white?  That's due to insufficient light for the camera to remain in color.

TheKskis
Star
Star

Night mode = IR Mode. The camera display is pink during the daytime when the other three are full color.

TomMac
Guru Guru
Guru

TheKskis wrote:

Night mode = IR Mode. The camera display is pink during the daytime when the other three are full color.


Contact Netgear for a possible replacement

--------------------------------------
Morse is faster than texting!
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RHSH
Guide
Guide

Capture.JPGSame problem for me; 1 of 5 cameras loves to stay pink during the day.

What's the best way to contact Netgear about the problem?

 

 

jguerdat
Guru Guru
Guru
Use the Contact Support link at the bottom of these pages.
RHSH
Guide
Guide

Thanks for your reply. I noticed the support button right after I asked the question.

I'm exchanging information about the camera now with Netgear.

Thanks again!