Why does camera suddenly require a paid subscription?

[Juggernaut122]

Hi,
I bought and have been using an Arlo Pro 2 for the past 3+ years.
Suddenly it is requiring a subscription to work.
How do I get it to work the way it used to work without a subscription?
Thanks!

[StephenB]

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@Juggernaut122 wrote:

I bought and have been using an Arlo Pro 2 for the past 3+ years.
Suddenly it is requiring a subscription to work.
How do I get it to work the way it used to work without a subscription?

I suggest removing the camera and base from the account, and then do a paper-clip reset of the base.  After that, add the base and camera back.

[DOTTAT2]

I too noticed this recently... the app still works... however the web login says i need to sign up for a subscription.  So i'm guessing we need to ping the lawsuit folks back to get this sorted again because support won't talk to us without a "paid" subscription.  

[ShayneS]

Hi @Juggernaut122 @DOTTAT2 

Thanks for bringing this to my attention. I had the team review this, Can you try logging out of your account completely and log back in to see if the error message is gone. Please let me know how it goes. 

[DOTTAT2]

That fixed it!

[ShayneS]

@DOTTAT2

Thanks for the update!

Let me know if you need anything else. 

[ArloPB]

Dear @ShayneS,

I have run into the same problem. And resetting the base did not seem to fix it.

Really love my Arlo, but this is causing me headaches.

Thanks in advance for any advice how to fix!

[ArloPB]

I also tried logging in and out, but the system does not let me activate the camera. And I do not even care about the cloud recording. All I need is the camera to work again. Any chance you can help with this?

[StephenB]

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@Jcooks82 wrote:

Question: "How do I get my Arlo cameras to Operate Normal like before?" 

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Try removing one camera from the account, and then add it back.  (If "Add Device" is non-responsive, use the manual sync method to add it back).

[jguerdat]

By any chance is an activity zone in use? That's a subscription feature so remove it to see if that helps. Basically, make sure nothing that requires a sub to be in use in your account.