Why can't my wife set up her Arlo asccount once I give her access?

[Rshadoin]

I entered my wife's email address.

She opens email and goes to login page.

She clicks Create Account and gets an error message.

[jguerdat]

What's the error message?

[Rshadoin]

I attached a picture in the OP.

Here’s another one

[jguerdat]

Can't help at my pitiful level. Contact support and keep on them, daily if necessary.

[JamesC]

Rshadoin,

What device is she using that experiences this error? Does she see the same behavior if trying from a different device?

JamesC