Arlo|Smart Home Security|Wireless HD Security Cameras

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azraelck
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Initiate

I do not have any account nor have I purchased anything from Arlo, yet when checking my bank account I noticed a fraudulent charge this morning. I don't even know who Arlo is other than a scam organization.

51 REPLIES 51
BrookeN
Arlo Moderator
Arlo Moderator

I have reached out to support regarding the charges you received, support will be reaching out to you as soon as possible. However, I do suggest reaching out to your financial institution, as these charges are generally from a compromised card.

StephenB
Guru Guru
Guru

@Bmay833 wrote:

it's very suspicious that there are quite a few others with the same charge.


They have millions of subscribers and of course cameras/accessory sales, so a lot of credit card billing is happening.  Some will be fraudulent. But people like you cannot reach support, because you do not have a subscription.  So you end up posting here.  Once that happens, google searches will of course find the posts.

 


@Bmay833 wrote:

Also, a mod or someone claiming it's CC fraud. I have no other fraudulent charges on my CC. Something seems off. 

 

How did y'all go about getting your money back? 


Mods are creating support requests on behalf of people reporting the problem.  But certainly you should report the problem to your credit card company, and also change the passwords on any accounts that have that payment method saved.