Why am I seeing a fraudulent charge from Arlo Technologies in my bank account

[azraelck]

I do not have any account nor have I purchased anything from Arlo, yet when checking my bank account I noticed a fraudulent charge this morning. I don't even know who Arlo is other than a scam organization.

[BrookeN]

I have reached out to support regarding the charges you received, support will be reaching out to you as soon as possible. However, I do suggest reaching out to your financial institution, as these charges are generally from a compromised card.

[StephenB]

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@Bmay833 wrote:

it's very suspicious that there are quite a few others with the same charge.

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They have millions of subscribers and of course cameras/accessory sales, so a lot of credit card billing is happening.  Some will be fraudulent. But people like you cannot reach support, because you do not have a subscription.  So you end up posting here.  Once that happens, google searches will of course find the posts.

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@Bmay833 wrote:

Also, a mod or someone claiming it's CC fraud. I have no other fraudulent charges on my CC. Something seems off. 

How did y'all go about getting your money back? 

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Mods are creating support requests on behalf of people reporting the problem.  But certainly you should report the problem to your credit card company, and also change the passwords on any accounts that have that payment method saved.

[kileymax19]

I received a charge today, December 13th, 2024, for $26.74. I've never had an account from Arlo and never heard of the company prior to this. I've disputed with my bank but wanted to share here as this seems to be an incredibly common issue in the last three weeks. 

[Bmay833]

What's funny is you will have a mod come and tell you that someone will reach out to you. They you will have some super fan reach out backing up the company for not being suspicious. 

Someone reached out to me with this:

"Hi Brandon, This is John from Arlo Customer Care Team. I am contacting you about unexpected charges in your account. Since you do not have any Arlo devices, please contact your bank to stop the payment. If you have any additional questions, please provide the following information:• Preferred call back number• Preferred call back date and time (Time zone)To reply to this message, kindly tap the "update case" button below and it will allow you to send a message. Please be advised that this case will automatically close within 7 days of no response.  Thank you and we look forward to hearing from you.  Regards, John Philip S. Customer Care Advocate Arlo Technologies, Inc."

I reached back out to John 7 minutes later and still haven't gotten a response yet. That was on December 9th. I hope you can have better luck than I did. Something still doesn't sit right with me on this whole situation. 

[BrookeN]

@kileymax19 I have reached out to support regarding the charges you received, support will be reaching out to you as soon as possible. However, I do suggest reaching out to your financial institution, as these charges are generally from a compromised card. Do you mind sending me a screenshot/picture of the charges you are seeing. You can send those via dm, You send a dm by clicking on the envelope icon on the top right of the forum page.

@Bmay833 I appreciate your feedback and frustration regarding the charges you received. The charges are not coming from Arlo, which is the reason we advise you to contact your bank. It is activity being looked into, however there is not any more information that we can provide at this time. You can send me a DM with any questions/concerns you may have. Also, if you would not mind can you send a screenshot/picture of the charges you received? Thank you, Brooke N.