Arlo|Smart Home Security|Wireless HD Security Cameras

When I went to check recordings, they're gone? How are recordings erased?

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Carmenfunk
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I had someone over to sit my elderly aunt. When i went to check the recordings on 3 of my cameras they were gone. How can this happen if I did mot do it?

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StephenB
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@Carmenfunk wrote:
I had someone over to sit my elderly aunt. When i went to check the recordings on 3 of my cameras they were gone. How can this happen if I did not do it?

Recordings will be deleted when the storage retention is reached.  That would be 7 days if you have an old camera w/o a paid subscription.  Some here have reported that sometimes the recordings are deleted a bit early (6 days).

 

Did you get notifications during the period when there were no recordings?  

Do you have USB storage connected to your base station?

jguerdat
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Also verify that no filters are set in the library.