Installed arlo 3 now my old arlo system wont work

[amanda66]

I set up an arlo 3 system then my old arlo stopped working.  The base station simply wont pick up the cameras - either that or the app wont show them.

[StephenB]

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@amanda66 wrote:

I set up an arlo 3 system then my old arlo stopped working.  The base station simply wont pick up the cameras - either that or the app wont show them.

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Are the old cameras on a different base?

Did you add the new cameras to your existing account, or set up a new account?

[amanda66]

They are different bases, same account but the news ones are set to save locally.

[StephenB]

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@amanda66 wrote:
They are different bases, same account

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And the original base station is not showing up in the account???

[amanda66]

Original base station shows in the account. I deleted 3 cameras and tried to re-sync them but either the app doesn’t show them or the base station isn’t picking them up. The remaining camera shows as offline in the app.

[StephenB]

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@amanda66 wrote:
 I deleted 3 cameras and tried to re-sync them but either the app doesn’t show them or the base station isn’t picking them up. 

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Not sure why you did that - were you trying to move them to the new base?

You have to re-add the cameras (since you deleted them).  Have you tried using the web ui instead of the app?

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@amanda66 wrote:
The remaining camera shows as offline in the app.

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Is the old base online?

[amanda66]

Old base shows in the app. Website redirects to the app when you try to view cameras.
I deleted them so I could re-add and sync them...also why I left one as it was.

[StephenB]

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@amanda66 wrote:
Website redirects to the app when you try to view cameras.

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Use a PC to access the website.

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@amanda66 wrote:
I deleted them so I could re-add and sync them...also why I left one as it was.

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If you were planning to leave them on the original base, you didn't need to delete them.

[amanda66]

Same problem from a pc as from the app. Old base and remaining camera show but camera shows offline. As said previously when the problem occurred the intention was to delete them and re-connect and sync to see if that worked.

[StephenB]

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@amanda66 wrote:
Same problem from a pc as from the app. Old base and remaining camera show but camera shows offline. 

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Is the old base also off-line?  Have you tried restarting it?

[amanda66]

Old base is online. I have shut it down and restarted and it comes back online fine. Hit the sync buttons and the cameras flash orange once in a while while the base station tries looking for them. Cameras never connect.

[StephenB]

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@amanda66 wrote:
Old base is online. I have shut it down and restarted and it comes back online fine. Hit the sync buttons and the cameras flash orange once in a while while the base station tries looking for them. Cameras never connect.

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Odd.  This is all on the original account?

Have you tried adding one of the deleted cameras to the new base?

[amanda66]

Deleted ones flash orange but the one which I did not delete still shows in the account but as not connected. I’m thinking about moving the old base station and attaching to a wifi extender to avoid (maybe) any interference from the new base station ... clutching at straws here - and yes still on the old account.

[ShayneS]

Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support

[amanda66]

Thank you they have already been in touch. Upload speed is fine. Will be trying the change of channel. Will also, if necessary, move a base station as re-arrange cameras so they virtually work different ends of the property. Will let you know how it goes.

[amanda66]

Tried connecting the old base station to a wifi extender the other end and of the property - didn’t work. Tried changing channels - didn’t work. Moved the old base station from LAN 4 port in the modem (where it’s always been) to LAN1 (new base station is on LAN 2) Lo and behold it works... Don’t know why???

[StephenB]

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@amanda66 wrote:
Moved the old base station from LAN 4 port in the modem (where it’s always been) to LAN1 (new base station is on LAN 2) Lo and behold it works... Don’t know why???

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Could be a failed LAN port on the router.  You could try moving the second base to LAN 4, and see what happens.

Or leave well enough alone... 

[amanda66]

Thanks but will be leaving well enough alone. If it was the LAN port the base station wouldn’t have connected either but it did. 🤪 oh well. Thanks for the help.