Arlo|Smart Home Security|Wireless HD Security Cameras
× Arlo End of Life Policy Notice
To view Arlo’s new End of Life Policy, click here.
Arlo Community

When I Try to Log In It Says Access Token Is Required

Reply
Discussion stats
  • 1 Reply
  • ‎2019-04-10 05:16 AM
  • 539 Views
  • 0 Likes
  • 2 In Conversation
Tezbedz
Follower
Follower
‎2019-04-10 05:16 AM

Hi I have an ARLO wireless camera system, now, when I try to log in, I get the message, Access Token is required. Which I believe means I have to change my password.
I access the system using my phone which requires my fingerprint to log in to the app.
Is there a reason for the message and how can I stop it coming up.

Labels:
0 Likes
Reply
Message 1 of 2
539
1 REPLY 1
TomMac
Guru Guru
Guru
‎2019-04-10 05:21 AM

I use finger print access on Android S7 and also see this now and then.... maybe once a month.

I do not change my password but for me it's just re-enter it one time at log in screen and then it again works as normal ( with fingerprint )

--------------------------------------
Morse is faster than texting!
--------------------------------------
0 Likes
Reply
Message 2 of 2
536
Related Labels
Discussion stats
  • 1 Reply
  • ‎2019-04-10 05:16 AM
  • 540 Views
  • 0 Likes
  • 2 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.