Web Service down? can not log in to view recordings

[JPI80918]

I have been recieving my notification email but the website seems to be down I can not log in to view recordings.  The email notifications do have the still picture of the start of the recording so I can tell the cameras did 'see' something.

[jguerdat]

AFAIK, the site has been up the whole time. I'm not having any problems. There was a recent issue with Cox Internet service which folks were quick to blame Arlo for. Since this system is cloud-based, any break in the connection across the WWW can cause an issue, starting with your network and ending at the Amazon AWS servers.

Try a different device/browser and/or a mobile device on both WiFi and cell service.

[JamesC]

JPI80918,

What are you experiencing that is preventing you from logging in? Give us details about what you are seeing when you navigate to arlo.netgear.com and attempt to log in.

JamesC

[JPI80918]

I enter username/password @ the login screen then I see the Hummingbird logo with the wing cycling through each piece of the wifi symbol.

1) Running Chrome Version 65.0.3325.181 (Official Build) (64-bit) on Windows 10.

  a)  Website is added to trusted

  b) Website is allowed popups

  c) Flash player is up-to-date

2) Comcast WIRED LAN connection to the internet

  a) no other website logins have an issue.

[JamesC]

JPI80918,

Are you running any virus/malware protection software that could be blocking the Arlo website?

Try a different browser to see if you experiencing the same behavior.

JamesC