Arlo|Smart Home Security|Wireless HD Security Cameras

Vmb3500 is stuck on getting information

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Mrothauge
Aspirant
Aspirant

Base station stuck on getting information

Model: VMB3000 | Arlo Base Station
7 REPLIES 7
ShayneS
Arlo Moderator
Arlo Moderator

Hi @Mrothauge

 

Are you still experiencing this issue with your base station?

Mrothauge
Aspirant
Aspirant
Yes still an issue, I even have another base station that I plugged in did same thing
Model: VMB3500 | Arlo Base Station
ShayneS
Arlo Moderator
Arlo Moderator

What are the status LEDs on front of the base station playing?

Mrothauge
Aspirant
Aspirant
They are green, sync one is amber
Model: VMB3000 | Arlo Base Station
ShayneS
Arlo Moderator
Arlo Moderator

Is this occurring on the web portal and a Arlo app?

Mrothauge
Aspirant
Aspirant
Yes, I have 2 different systems both doing same thing
ShayneS
Arlo Moderator
Arlo Moderator

I would suggest contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support