Vmb3500 is stuck on getting information

[Mrothauge]

Base station stuck on getting information

[ShayneS]

Hi @Mrothauge

Are you still experiencing this issue with your base station?

[Mrothauge]

Yes still an issue, I even have another base station that I plugged in did same thing

[ShayneS]

What are the status LEDs on front of the base station playing?

[Mrothauge]

They are green, sync one is amber

[ShayneS]

Is this occurring on the web portal and a Arlo app?

[Mrothauge]

Yes, I have 2 different systems both doing same thing

[ShayneS]

I would suggest contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support