Base Station won't connect to internet: light is off anything but Arlo can connect to the internet

[watsontcbc]

On 12/14/19 my Arlo cameras quit recording, and this weekend it became clear that the base station has quit connecting to the internet - based on when recording ceased. In trying to get to working, I have followed all of the instructions I could find. I updated my Arlo apps on all my mobile devices when they prompted us to. I am pretty certain I updated the base station firmware. I powered it on and off, I unplugged it and re-powered it. I did a hard reset. IN EVERY CASE the internet light will not light at all - no amber, no green - flashing or otherwise. I tested the cable and it is perfect. I connected my laptop to the cable and turned off wifi connection in order to re-verify the Ethernet function and got the usual fast internet connection I get with my fiber connection on every other ethernet connection in my network. NOTHING WORKS to get this base station to connect. This system worked fine for nearly 3 years, and then this year when they disconnected from Netgear and went independent, I've had nothing but trouble. Arlo "support" is non-existent. As you can probably tell I am quite angry at ARLO. Any help would be greatly appreciated.

[ShayneS]

I have opened a case for you. Customer Support will be reaching out to you as soon as possible. I have provided the case number for your reference: 41371809

[arTen]

I am having the same problem. Started about 10 days ago.

[Dad05]

Mine stopped yesterday. I can not get it back online. Should never have done the update!

[ShayneS]

HI @Dad05 @arTen 

  Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support

[watsontcbc]

I did - they were AWOL. But they picked up my complaint here and set up a case.

[arTen]

After 45 minutes on the phone with my phone/cable/internet provider they discovered that 2 ethernet ports on their router were not working. My Arlo base station was plugged into one of the bad ports.  They replaced their router and I'm back up and running. 

[watsontcbc]

Hi ShayneS, thanks. I haven't heard from anyone and it's been almost a week already. 

[ShayneS]

Hi @watsontcbc

I have notified the Customer Service team. They will be contacting very soon. Please keep me informed & I will escalate this issue. Thank you for your patience.