Viewing Cameras Cause Them To Go Offline

[AnthonyArmato]

I've had this happen to me three times today so far. This has happened both while trying to view through IE and in the iOS Arlo App. Base station and cameras are both running latest firmware.

[ChristineT]

Good afternoon AnthonyArmato,

Let's open a support case for you and we can get our engineering team involved to determine what is causing this issue. I'll send you a personal message with your case # and how to reach support.

We look forward to being able to work with you.

Best Regards,

Christine

[waltpolston]

I just bought the arlo system and am having this problem all the time. What is causing this and how can I fix it.

[laurenc]

Hi @waltpolston,

Are you currently running the latest firmware for your base station and cameras? As of today, current base station firmware is 1.3.2261 and camera firmware is 1.2.2412. Please also see for more information to trigger firmware updates: https://community.netgear.com/t5/Arlo-Knowledge-Base/How-can-I-trigger-my-Arlo-system-to-update-its-...

Best Regards,

Lauren

Arlo Team

[waltpolston]

I have tried and tried to get the updates but have not been updated so far. Thinking about taking back to store. I have turned off automatic update and did restart and it tells me I have update, go through the whole process and still no update. How can you get a tech from Arlo to contact you to go over this. Thanks

[ChristineT]

Good evening WaltPolston,

Please take a look at the following reply to your other post.

https://community.netgear.com/t5/Troubleshooting/base-unit-will-not-update/m-p/4593#M1141

You will need to ensure your Auto Update FW is enabled (green slider) followed by a reboot of the base station. The cameras will automatically update in the early morning hours.

Please let me know if this information still does not resolve the issue and I will get you in contact with our support team. At any time you can contact our support center by visiting http://arlo.com/en-us/support/contact.aspx and starting a live chat or drop us a line.

Best Regards,

Christine

Arlo Team

[AnthonyArmato]

I'm thinking this was something server related because since that day I have no experienced this issue again.