Unable to delete known vehicles

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Angela706
Aspirant
Aspirant

In the vehicle recognition listed vehicles when I go in and try and delete the vehicle that’s doesn’t belong it try’s to delete but when it is done thinking the vehicle is still there nothing is deleted.

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jguerdat
Guru Guru
Guru

@JamesC , @ShayneS , @BrookeN I can duplicate the issue. On the Android app it looks like it works  but the images return to be shown. I also tried the web client which has a similar issue with "feederror:Savant server unreachable".

BrookeN
Arlo Moderator
Arlo Moderator

@Angela706 do you mind sending me a video of the behavior you are seeing? Also your firmware version and are you on iOS or Android. 

Angela706
Aspirant
Aspirant
  • 6.36.0 version it iOS and so far couldn’t get the video to work for the email 
Angela706
Aspirant
Aspirant

IMG_3971.jpeg

IMG_3970.jpeg

IMG_3969.jpeg

 only could get screenshots of them thinking of deleting the wrong vehicles and then when it’s done they are still there not deleted. 

BrookeN
Arlo Moderator
Arlo Moderator

Can we try to uninstall and reinstall the app to see if that makes a difference?

Angela706
Aspirant
Aspirant

I’ve got screenshots but no video 

IMG_3969.jpeg

IMG_3970.jpeg

IMG_3971.jpeg

BrookeN
Arlo Moderator
Arlo Moderator

Did you uninstall and reinstall the app?

Angela706
Aspirant
Aspirant

Yes I’ve uninstalled and finally got my cameras back in and that doesn’t make a difference 

BrookeN
Arlo Moderator
Arlo Moderator

I have reached out to our development team to investigate the behavior you are seeing. I will update the community as soon as possible.