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VMS3330 cant connect device

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sherylb
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Hi, we have a VMS3330 bought 3 years ago, have not used it for over 2 years, having trouble getting it to work. initially started off good, but now saying device off line, have removed my device (base station) turned everything off and restarted. Now I am trying to reinstall the base station, and my app on my phone is 'discovering your device. Please wait.' for ages, cant seem to find it?? What do I do now??
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ShayneS
Arlo Moderator
Arlo Moderator

Hi @sherylb

 

  Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support